Privacy

PRIVACY POLICY & GDPR COMPLIANCE

At Benchmark, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

DATA COLLECTION & USAGE

When you visit our website, create an account, or make a purchase, we may collect:

Name and contact details (email, phone number, address)

Demographic information (postcode, preferences, and interests)

Order history and transaction details

We use this data to:

Process orders and provide customer support

Improve our products, services, and website experience

Send promotional emails about new products, special offers, or relevant updates (you can opt out at any time)

PAYMENT SECURITY

We do not store credit card details, nor do we share customer payment information with any third parties. All transactions are securely processed through trusted payment providers.

 

INFORMATION SHARING & THIRD-PARTY SERVICES

We respect your privacy and will never sell, rent, or trade your personal data. However, we may share necessary details with trusted third-party service providers (e.g., delivery partners, payment processors) strictly for order fulfillment and service improvement.

COOKIES & WEBSITE TRACKING

Our website uses cookies to enhance your browsing experience. Cookies allow us to analyze site traffic, personalize content, and improve our services. You can manage or disable cookies through your browser settings, though this may affect site functionality.

EMAIL COMMUNICATIONS

To improve your shopping experience, we may send newsletters and promotional emails about our products, services, and company updates. Additionally, we may send:

Order confirmations and transactional emails related to your purchases

Policy updates and service notifications

If you have previously purchased from Benchmark or any affiliated brands within Urban Excess Group LTD, we may continue to send you relevant product updates where permitted by data protection laws.

Opting Out
You can unsubscribe from marketing emails at any time by:

Adjusting your email subscription preferences in your account settings

Clicking the unsubscribe link included in all our communications

EXTERNAL LINK

Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the privacy practices of those external websites. We encourage you to review their privacy policies before sharing any personal data.

CONTROLLING YOUR INOFRMATION

You have the right to:

Request access to the personal data we hold about you

Correct or update your details

Opt out of marketing communications

Request data deletion where applicable under GDPR

To exercise these rights, please contact us via our Contact Us page.

UPDATES & CHANGES

We may update this Privacy Policy periodically. We recommend reviewing this page regularly to stay informed about any changes.

By using our website, you acknowledge and agree to this Privacy Policy.

KLARNA

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy

RAKUTEN

The below companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalisation of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links:

Rakuten privacy policy
Rakuten privacy request form

For GDPR if you wish to opt out of your personal information please visit:  Opt out